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                                                                                                             AEBOZ Studio Refund & Return Policy

 

 

                 AEBOZ Studio Refund & Return Policy

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         Effective Date: January 20, 2026

        Thank you for supporting AEBOZ Studio! We want you to love your purchase. Please read our policy carefully before ordering.

             

Print-on-Demand Notice

       All AEBOZ Studio products are custom-made to order through our print-on-demand partner, Printify. This means:

• Each product is unique and produced only once you order it

• Production begins immediately after your order is placed

• Items are printed with your selected artwork and specifications

• We do not hold inventory or stock pre-made items

             No Returns or Exchanges

       Because all products are custom-made specifically for you, we do not accept returns or exchanges for:

• Change of mind or buyer's remorse

• Ordering the wrong size, color, or product

• Color differences between your screen display and the physical product

• Personal preference or style changes

       Before you order, please:

• Carefully review product descriptions, materials, and images

• Check size charts and measurements

• Verify your selected design and customization options

• Double-check your shopping cart and shipping address

             Damaged Products or Manufacturing Errors

       We guarantee quality! If your product arrives damaged or with a manufacturing defect, we will provide a free replacement or full                 refund.

           

Eligible Issues Include:

• Damaged in shipping (torn, crushed, broken items)

• Printing defects (misprints, faded colors, smudges, incorrect artwork placement)

• Manufacturing errors (incorrect sizing, poor stitching, material defects)

• Wrong item shipped (incorrect product, size, color, or design)

            How to Report a Problem:

       You must contact us within 30 days of delivery.

       Step 1: Email us at support@aebozstudio.com with:

• Your order number

• Clear, well-lit photos showing:

  • The full product

  • Close-up images of the defect or damage

  • Product tag/label (if applicable)

• Brief description of the issue

       Step 2: Our team will review your claim within 2-3 business days

       Step 3: Once approved, you'll receive either:

• Free replacement - A new item will be produced and shipped at no cost

• Full refund - Money returned to your original payment method

       Important: You do NOT need to return the defective product.

            Order Cancellations

      Due to our automated fulfillment process:

• Orders can be canceled within 12-24 hours of purchase

• After this window, production has begun and cancellations cannot be guaranteed

• To request cancellation, email [your email address] immediately with your order number

• We will do our best to stop production, but once an item enters production, we cannot guarantee a cancellation or refund

            Shipping & Delivery Information

       Production Times:

• Most products: 2-7 business days

       Shipping Times:

• Domestic (US): 3-8 business days

• International: 10-20 business days (may vary)

      Total Delivery = Production Time + Shipping Time

      You'll receive tracking information via email once your order ships.

         

Shipping Issues:

      Lost Packages:

• If tracking shows no movement for 15+ days or package is confirmed lost, contact us

• We'll investigate with the carrier and arrange a replacement if confirmed lost

       Stolen After Delivery:

• We are not responsible for packages stolen after confirmed delivery by the carrier

• Please provide a secure delivery location or request signature confirmation at checkout

       Incorrect Shipping Address:

• Verify your address carefully before checkout

• We cannot redirect orders once shipped

• Orders shipped to incorrect addresses you provided are not eligible for replacement or refund

       International Orders:

• Customers are responsible for customs fees, import duties, and taxes

• These charges are separate from your order total

• Delivery times may be longer due to customs processing

             Items NOT Eligible for Replacement or Refund

       We cannot provide replacements or refunds for:

• Products that match the description but don't meet your expectations

• Minor color variations between screen and physical product (screens display colors differently)

• Wrong size ordered (please refer to size charts before purchasing)

• Products damaged after delivery or through normal wear

• Products that have been worn, washed, or used

• Orders with incorrect shipping addresses provided by the customer

           

Refund Processing

       For approved order cancellations (within 12-24 hours):

• Refunds issued to your original payment method

• Processing time: 5-10 business days

• You'll receive email confirmation when processed

       For defective products:

• We typically send a free replacement rather than a refund

• If a replacement isn't possible, a full refund will be issued

• Refunds processed within 5-10 business days of approval

         

 Our Quality Commitment

      Every AEBOZ Studio product is:

• Printed using premium, high-quality materials

• Produced by carefully selected print providers

• Quality-checked before shipping

• Created to beautifully showcase the original artwork

      We partner with Printify, a trusted global print-on-demand network, to ensure consistent quality and reliable fulfillment.

           Contact Us

     Have questions or need to report an issue?

     Email: support@aebozstudio.com
     Subject Line: Include your order number for faster service
     Response Time: Within 48-72 business hours (Monday-Friday)

    We're here to help ensure you're completely satisfied with your AEBOZ Studio purchase!

       

Your Agreement

     By placing an order with AEBOZ Studio, you acknowledge that you have read, understood, and agree to this Refund & Return Policy.